Our Warranty to You
We are confident in the quality of our products, which is why we offer all our tools a free 12-month warranty starting from the date of purchase. Please refer to Section 1 below for warranty coverage details.
Important Notes:
- The warranty does not cover improper use or damage caused by accidents.
- The warranty is non-transferable and will be void if the tools are resold.
- Each tool comes with a unique batch number (e.g., L23-164-0986) that indicates the purchase date, manufacturing date, and expiration date. This ensures quality control and traceability of the tool.
- Krysti tools feature a distinctive finish that signifies quality and is not a defect. Manual finishing may result in slight variations in the appearance of the tool.
- The warranty period starts at 00:01 AM on the delivery date.
12-Month Warranty Terms & Conditions:
Coverage:
The warranty covers manufacturing defects. If a defect is confirmed after inspection, Krysti London will bear the costs of repairing or replacing the defective parts or tool, excluding shipping and taxes.
Replaced Parts or Tools Become Our Property:
If the tool cannot be repaired, it will be replaced with a similar tool. No refunds will be issued.
Exclusions:
The warranty does not cover damage from regular wear and tear or misuse of the tools (including prolonged immersion in cleaning solutions).
Tools are inspected according to our inspection policy before shipment to ensure high quality.
Improper Use:
The warranty will be void if any improper modifications or unapproved maintenance is carried out, or if third-party parts, accessories, or consumables are used.
Claim Process:
Warranty claims are valid only after the tool is returned to Krysti London headquarters with proof of purchase and a brief explanation of the defect. We are not responsible for lost items. Returns must be sent via registered delivery to: Krysti London, [Address]. Responsibility for the return is accepted only after it reaches our premises.
Warranty Duration:
Providing warranty service does not extend or renew the warranty period.
Geographical Restrictions:
The 12-month warranty currently applies only within the Kingdom.
Legal Rights:
This warranty does not affect your legal rights.
After-Sales Care:
Please follow all care instructions when using Krysti personal care products. We do not recommend immersing Krysti tools in sanitizers containing bleach or chlorine solutions.
Intended Use:
Tools should be used as intended. Improper use may result in faster wear and tear of the tools.
International Returns:
Shipping costs from outside the Kingdom for returns are not covered.
Chemical Damage:
Damage caused by chemicals such as bleach sanitizers or hypochlorous solutions or hydrogen peroxide is not covered.
Reprocessing:
Please follow our reprocessing guide when reprocessing tools.
Krysti London reserves the right to change the warranty terms at any time. Claims made before any changes will remain unaffected.
For more information or to discuss our 12-month warranty, please contact us via email: Cosmetics@alesayiexo.com.